Liya One Terms and Conditions
Agreement to Terms
These Terms and Conditions ("Terms") govern your access to and use of the Liya One CRM platform, including our web applications, mobile applications, APIs, and related services (collectively, the "Service"). By accessing or using Liya One, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy.
1. Acceptance of Terms and Eligibility
1.1 By registering for or using Liya One's Services, you confirm that: (a) you are at least 18 years of age or have obtained parental/guardian consent; (b) you have the legal authority to bind yourself or your organisation to these Terms; (c) you have read and understood our Privacy Policy and all other policies; and (d) you agree to comply with all applicable laws and regulations in your jurisdiction, including Indian laws.
1.2 If you are using Liya One on behalf of a company, organisation, or other entity ("Organisation"), you represent and warrant that you are authorised to do so. The Organisation shall be responsible for all activities conducted under the account.
1.3 We reserve the right to refuse service to anyone who violates these Terms or for any other reason.
2. Description of Services
2.1 Liya One is a cloud-based Customer Relationship Management (CRM) platform designed to help businesses manage customer relationships, sales pipelines, leads, communications, and customer data efficiently.
2.2 The Services include features such as contact management, sales automation, reporting and analytics, email integration, mobile access, and customer support. Features available to you depend on your selected subscription plan.
2.3 We may add, modify, or discontinue features of the Service at our sole discretion with or without notice. We will make reasonable efforts to maintain backward compatibility.
3. Account Registration and Security
3.1 You must provide accurate, complete, and current information when registering for an account. It is your responsibility to keep your login credentials confidential and to notify us immediately of any unauthorised use of your account.
3.2 You are solely responsible for all activities that occur under your account. We are not liable for any loss or damage arising from your failure to maintain confidentiality of your credentials.
3.3 You agree to log out of your account at the end of each session, especially if you are using a shared or public computer. If you suspect unauthorised access, contact us immediately at admin@liyaone.com.
4. Subscription Plans and Payment
4.1 Liya One offers various subscription plans with different features and pricing. All fees are quoted in Indian Rupees (INR) unless otherwise stated, and are exclusive of applicable Goods and Services Tax (GST) or other applicable taxes.
4.2 Subscriptions are billed in advance on a monthly, quarterly, or annual basis as per your chosen plan. By providing payment information, you authorise us to charge your designated payment method.
4.3 All subscription fees are non-refundable except as required by law or as explicitly stated in our Refund Policy. If you cancel your subscription, your access will continue until the end of your current billing period.
4.4 We reserve the right to change pricing or modify subscription terms with 30 days' written notice. Continued use after the notice period constitutes acceptance of new terms.
4.5 If payment is not received or your payment method is declined, we reserve the right to suspend your account or cancel your subscription without further liability.
5. Customer Data and Ownership
5.1 You retain all ownership rights to any data, content, and information you upload to Liya One ("Customer Data"). Liya One does not claim any ownership of Customer Data.
5.2 You are solely responsible for ensuring that Customer Data is accurate, complete, lawful, and does not infringe upon the rights of any third party. You are responsible for all consequences arising from Customer Data you upload to the Service.
5.3 We are not responsible for any loss, corruption, or unauthorised access to Customer Data. We strongly recommend maintaining regular backups of your data.
5.4 Upon termination of your account, you may export your Customer Data within 30 days. After 30 days, we may delete your data in accordance with our data retention policies and applicable laws.
6. Acceptable Use and Prohibited Activities
You agree not to: (a) use Liya One for any unlawful purpose or in violation of any applicable laws, regulations, or third-party rights; (b) upload false, misleading, fraudulent, or defamatory content; (c) attempt to gain unauthorised access to our systems, networks, or servers, or to other users' accounts; (d) use the Service to harass, threaten, defame, or harm any individual or entity; (e) reverse-engineer, decompile, disassemble, or attempt to discover the source code of our software or proprietary technology; (f) use automated scripts, bots, or tools to scrape, copy, or extract data from Liya One without authorisation; (g) sell, distribute, or redistribute access to Liya One to unauthorised third parties; (h) violate or circumvent any security measures or access controls employed by Liya One; (i) transmit viruses, malware, or any code of malicious intent.
7. Intellectual Property Rights
7.1 All content, software, designs, functionality, graphics, text, images, and other materials on the Liya One platform are owned by or licensed to Liya One and are protected by Indian and international intellectual property laws.
7.2 Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, and revocable licence to access and use Liya One solely for your personal or business purposes during the subscription period.
7.3 You may not copy, modify, create derivative works, reverse-engineer, or attempt to extract the source code of Liya One or any portion thereof, except as expressly permitted by applicable law.
8. Third-Party Services and Integrations
8.1 Liya One may integrate with or provide links to third-party services, applications, and platforms ("Third-Party Services"). Your use of any Third-Party Service is governed by the terms and conditions of that service.
8.2 We are not responsible for the availability, functionality, accuracy, or content of Third-Party Services. We do not endorse any Third-Party Services and are not liable for any loss or damage arising from your use of them.
8.3 If you provide credentials or data to Third-Party Services through Liya One, you acknowledge that such data will be shared with and processed by those services in accordance with their privacy policies.
9. Service Availability and Maintenance
9.1 We aim to maintain high service availability and uptime for Liya One. However, we do not guarantee uninterrupted or error-free service. Service interruptions may occur due to scheduled maintenance, upgrades, or unforeseen technical issues.
9.2 We will make reasonable efforts to notify users of scheduled maintenance at least 48 hours in advance. Emergency maintenance may be performed without notice if necessary.
9.3 We are not liable for any loss or damage arising from service unavailability, delays, or interruptions, except as required by applicable law.
10. Data Security and Privacy
10.1 We employ industry-standard security measures to protect Customer Data, including encryption, access controls, and regular security audits. However, no security system is completely secure.
10.2 In the event of a data breach or unauthorised access, we will notify affected users as soon as possible and in compliance with applicable data protection laws.
10.3 For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy.
11. Limitation of Liability
11.1 To the maximum extent permitted by applicable Indian law, Liya One and its directors, officers, employees, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, punitive, or exemplary damages, including but not limited to loss of profits, revenue, data, or business opportunities, arising out of or related to these Terms or your use of the Service, even if we have been advised of the possibility of such damages.
11.2 Our total liability for any claim arising out of or relating to these Terms or the Service shall not exceed the total subscription fees paid by you in the three months preceding the claim.
11.3 Some jurisdictions do not allow the limitation or exclusion of certain damages. To the extent such restrictions do not apply, the above limitations shall apply.
12. Indemnification
You agree to defend, indemnify, and hold harmless Liya One, its directors, officers, employees, agents, and affiliates from any and all claims, damages, losses, costs, or expenses (including reasonable legal fees) arising from or related to: (a) your use of the Service; (b) any breach of these Terms by you; (c) any violation of applicable laws or third-party rights by you; (d) Customer Data you upload or transmit; or (e) any activity conducted under your account.
13. Termination
13.1 You may terminate your subscription at any time by submitting a termination request through your account settings or by contacting us at support@liyaone.com. Upon termination, you will retain access to your account until the end of your current billing period.
13.2 We reserve the right to suspend or terminate your account immediately and without notice if you breach these Terms, engage in unlawful activities, or violate our policies.
13.3 Upon termination, all rights granted to you shall cease. You must stop using the Service immediately. We may delete your Customer Data 30 days after termination.
14. Governing Law and Dispute Resolution
14.1 These Terms and Conditions shall be governed by and construed in accordance with the laws of India, without regard to its conflict of law provisions.
14.2 Any disputes or claims arising from or related to these Terms or the Service shall first be subject to good faith negotiation between the parties for a period of 15 days.
14.3 If the dispute is not resolved through negotiation, it shall be resolved through binding arbitration in accordance with the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator in English, and the seat of arbitration shall be Bangalore, India.
14.4 Each party shall bear its own costs and attorney fees related to the arbitration, except as awarded by the arbitrator.
15. Changes to Terms
15.1 We reserve the right to modify these Terms at any time. We will provide at least 30 days' written notice of material changes via email or through the Service.
15.2 Your continued use of Liya One after the effective date of any changes constitutes your acceptance of the revised Terms.
16. Compliance with Laws
16.1 You agree to comply with all applicable laws, regulations, and industry standards in your use of Liya One. This includes, but is not limited to, data protection laws, anti-spam regulations, and laws governing your industry.
16.2 You are solely responsible for ensuring that your use of Customer Data complies with applicable laws, including data protection and privacy laws.
17. Entire Agreement
These Terms and Conditions, along with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and Liya One regarding the use of the Service and supersede all prior agreements, understandings, and arrangements, whether oral or written.
18. Severability
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if not possible, shall be severed. The remaining provisions shall continue in full force and effect.
19. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us:
Email: admin@liyaone.com
Website: https://liyaone.com
Address: Geek Space Business Centre, 1204, 12th floor, Manjeera Trinity Corporate, JNTU-Hitech City Road, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India, 500072
Phone: +91 76740 12233
Last Updated: 06 August 2026