Liya One Privacy Policy
1. Scope
This Policy applies to all Liya One CRM products, websites, mobile applications, customer portals, APIs, support channels, trial accounts and subscription services. It applies to customers, administrators, employees, authorised users and visitors.
2. Information We Collect
We collect information you provide directly, including registration details, company profile, billing information, customer records, lead data, employee data, tasks, notes, uploaded files and communications. We also automatically collect device information, browser type, IP address, login history, cookies, diagnostics and usage analytics.
3. Why We Collect Information
Information is processed to create accounts, authenticate users, deliver CRM services, manage subscriptions, improve performance, secure the platform, provide technical support, communicate updates, comply with legal obligations and prevent fraud or misuse.
4. Customer Data
Business data stored inside Liya One CRM remains owned by the customer. Liya One acts as a service provider processing such information only to deliver contracted services. We do not use customer business information for advertising or sale.
5. Cookies and Tracking
Cookies, local storage and similar technologies are used to maintain sessions, remember preferences, improve security, measure performance and understand product usage. Users may control cookies through browser settings, although disabling them may affect functionality.
6. Sharing of Information
We never sell personal information. Information may be shared with infrastructure providers, payment processors, messaging providers, analytics services, professional advisers or government authorities where required by law or to protect rights and security.
7. Data Security
Liya One uses administrative, technical and organisational safeguards including encryption where appropriate, role-based access, authentication, audit logs, monitoring, backups, vulnerability management and restricted employee access. No online service can guarantee absolute security.
8. Data Retention
Information is retained only for as long as required to provide services, meet contractual commitments, resolve disputes, comply with tax, accounting or legal obligations and maintain business continuity. Data no longer required is securely deleted or anonymised where practicable.
9. International Transfers
Where cloud infrastructure or service providers operate across jurisdictions, information may be processed outside the user's location while applying reasonable contractual and security safeguards.
10. Your Rights
Depending on applicable law, users may request access, correction, deletion, portability or restriction of personal information, or withdraw consent where applicable. Requests may be subject to identity verification and legal limitations.
11. Children's Privacy
Our services are intended for business use and are not directed to children under 18 years of age.
12. Policy Changes
We may update this Privacy Policy periodically. Material updates will be published on our website with a revised effective date.
13. Contact
Liya One
Website: https://liyaone.com
Email: admin@liyaone.com
Address: Geek Space Business Centre, 1204, 12th floor, Manjeera Trinity Corporate, JNTU-Hitech City Road, Kukatpally, Hyderabad, Tirumalagiri, Telangana, India, 500072
Phone: +91 76740 12233